Privacy and Cookie Policy
This Privacy Policy applies to the visitors/customers (“users” / “you”) of ‘Blue Bear Vet Clinic’ – the Pet care division/brand, who, for the purpose of surfing the website and/or mobile application, buying the products and subscribing to Pet care related services. Blue Bear Vet Clinic is in the business of the sale of Pet care products and related services as contemplated on its website www.bluebearclinic.com (“Website”); it is strongly committed to protecting the privacy of users.
This Privacy Policy helps to explain Blue Bear Vet Clinic’s data protection practices and related information. It is hereby explained that the data collected by us and its impact on you. It further explains the steps Blue Bear Vet Clinic takes to protect your privacy and giving you control over who you communicate with for our products and services.
When we say “Blue Bear Vet Clinic, we’re referring to all the products and services offered through our Platform. This Privacy Policy (“Privacy Policy”) applies to all our services, features, software, and Platform running under the tradename of www.bluebearclinic.com, Blue Bear Vet Clinic for Happy Pets or unless specified otherwise provided.
This Privacy Policy discloses the information gathering process and the privacy and dissemination practices followed by us. Blue Bear Vet Clinic has created this Privacy Policy in order to demonstrate our firm commitment to protecting your personal information/privacy.
We have adopted the following practices in order to safeguard the confidentiality of your personal information to the best of our ability.
Introduction
This Privacy Policy details our commitment to protect the privacy of users who visit our Platform, who register to use our Platform and/or to purchase products from our Platform and/or subscribe to our services.
Scope
In this Privacy Policy, personal information means information relating to an identified or identifiable natural person (An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity). The use of information collected through our Platform shall be limited to the purpose of providing the service/delivery of the products as ordered by the users and for the purposes as detailed under this Privacy Policy.
Our Platform may contain links to other websites and mobile apps, and the information practices and the content of such other websites and apps are governed by the privacy statements of such other websites and apps. We suggest that you review the privacy statements of any such other websites and apps to understand their information practices before making use of the other websites and/or mobile apps.
This Privacy Policy includes account information, as defined under Section 3 of this Privacy Policy, and other information we collect in connection with your registration or authentication process for our services as mentioned hereinunder, security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Platform by you (“Service Data”).
Information Gathered by Us
The Platform gathers the information, including the following:
i) Information you submit:
In order to avail the services and purchase of products, you provide the following information:
While placing an order and/or availing our services, you share with us your personal details, such as name, contact number and email address, etc.
When you avail for online payment method, you provide our payment service provider or us with information, such as your debit or credit card number, UPI or other details of your bank account, etc.
Testimonials submitted by you.
ii) Information not directly submitted by the you: Such information is as follows:
User Activity: We collect information about your activity on our Platform, such as the date and time you logged in, features you’ve been using, searches, clicks and pages visited by you.
Device Information: We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
SMS Permission: We might need SMS permission for authenticating transactions via OTP, sent by the Payment Gateway.
Usage of Information Collected by Us
We use the information collected in the following ways:
We use the information submitted by you to provide the services and products, including registering you for our services, verifying your identity and authority to use our services and to otherwise enable you to use our Platform, our services and purchase products.
Manage your account.
Provide you with customer support and respond to your queries.
For internal record-keeping purposes.
Conduct research and analysis on your use of our products and services to provide better service.
To periodically send promotional messages and emails regarding our services, products offered by us, special offers or other information about Blue Bear Vet Clinic that we might think you may find interesting.
Communicate with you by email, phone about services etc. to deliver you products and services or information you have requested.
With whom do we Share your Information
Except where you are expressly informed on the Website and/or App or as described hereunder, we do not sell, rent, share, trade or give away any of your personal information.
With our service providers and partners: We may use third-party service providers to provide Website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations.
With law enforcement agencies: We will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members’ interests, and protect and/or comply with a judicial proceeding, court order, or legal process served on our website.
Access or Control your Information
You have been provided with tools to manage your information. You have the right to access, rectify, and update information that you provided to us by visiting our site or the app. You have the following rights:
Reviewing your information: www.bluebearclinic.com gives you the right to review and edit personal information from our Platform.
If you believe that the information we hold about you is no longer entitled to use it and you want to delete or object to its processing, please write a mail on info@bluebearclinic.com. Please note, however, we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations and applicable territorial laws.
You have the right to withdraw your consent to the processing of your personal information. Please note that withdrawing your consent means the deletion of your profile, and we won’t be able to provide further service to you. To delete your account, kindly write an email to info@bluebearclinic.com.
Steps taken by us to secure your Information
We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you have any questions about the security at our Website and App, please email us at the email address mentioned “info@bluebearclinic.com”.
While we implement safeguards designed to protect your information, no security system is impenetrable, and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by the payment service provider.
Information Kept By Us
We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our Website and App or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services. We retain information for better services, and we only use the information to analyse the use of our services, not to specifically analyse personal characteristics about you.
Cookies and Other Tracking Technology
We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Website and App, and other information regarding your interactions with our Website and App.
We partner with third parties to either display advertising on our Website and App or to manage our advertising on other sites. Our third-party partners may also use technologies such as cookies to gather information about your activities on our Website and App and other sites in order to suggest advertisements based upon your browsing activities and interests.
Web beacons, tags and scripts may be used on our Website and Apps or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Website and Apps, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
You are free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter password more frequently
Changes to this Policy
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
Your Consent
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
Children’s Privacy
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the internet, we cannot guarantee that data, during transmission through the internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected by payment service provider.
Cross-Border Data Transfers
Information we collect may be stored and processed in India or any other country where Blue Bear Vet Clinic or its affiliates, subsidiaries, or service providers maintain facilities. By using the Platform, you consent to the transfer of your data to locations outside your country, which may have different data protection rules than your jurisdiction. We ensure such transfers are made in compliance with applicable data protection laws and with appropriate safeguards.
Data Breach Notification
In the event of a data breach that may compromise your personal information, Blue Bear Vet Clinic will take prompt action to assess the risk and notify affected users and/or regulatory authorities, where legally required. We will provide details on the nature of the breach, the data affected, and recommended steps to mitigate harm. Our top priority will be to secure your data and prevent recurrence.
Third-Party Links and Widgets
Our Platform may include links to third-party websites or services and social media widgets. Your interactions with these features are governed by the privacy policies of the companies providing them. We do not control and are not responsible for the privacy practices or content of such third-party sites. We recommend you review their privacy policies before providing any personal information.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long do we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights do you have over your data?
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.